Refund and Returns Policy

At Beauty Formulas BD, we aim for your complete satisfaction while maintaining the strictest standards of hygiene. Please review our comprehensive return and refund guidelines below:

1. Eligibility for Returns

We will only accept returns under specific conditions:

  • Acceptable Reasons:
    • The products arrived damaged or defective.
    • You received incorrect items compared to your order.
  • Condition of Products:
    • Items must be unused, unopened, and remain in their original packaging.
  • Procedure:
    • You must inform us of any return request in the presence of the delivery person immediately upon receiving the product.

2. Items Excluded from Return

For health and safety reasons, we cannot accept returns for:

  • Products that have been opened, used, or tampered with.
  • All items purchased during a sale or promotional period.

3. Refund Terms

Refunds are processed only after a return claim has been officially approved:

  • Issuance: Refunds will only be issued for claims that have been approved and verified.
  • Processing Time: Approved refunds will be processed and credited within 7–10 working days following the successful return and verification of the product.
  • Shipping Costs: Shipping fees are non-refundable, unless the return is necessary due to an error on our part (e.g., sending the wrong product or a defective item).

4. Exchange Policy

  • Availability: Exchanges are only offered for damaged or defective products, contingent upon current stock availability.
  • Request Timeframe: Similar to returns, all requests for exchanges must be made immediately in front of the delivery person.

5. Order Cancellation

  • Window: Orders can only be canceled if their status is currently listed as “Pending”.
  • Restriction: Once the order processing stage begins, we are unable to allow any further cancellations.

6. Submitting a Return

To initiate a return:

  • Contact Us: Reach out via Messenger or phone and provide the following details:
    • Your unique order number.
    • A clear photograph showing the product and the issue (damage, defect, or incorrect item).
  • Next Steps: Our dedicated team will thoroughly assess your claim and provide you with detailed instructions on how to complete the return process.

Important Note

  • Beauty Formulas BD reserves the right to deny any return or refund request if the product fails to satisfy the conditions specified above.
  • We make every effort to ensure all products are meticulously checked and securely packaged before dispatch to prevent these issues.

For any additional questions, please don’t hesitate to reach out!

📩 Page: facebook.com/beautyformulabd/

📞 Phone: +880-1755058093

Thank you for choosing Beauty Formulas BD! 💜